Terms Of Service
Is it necessary to set up an account to place an order?
At Vapers Valley, you have the option to place an order either by creating a registered account on our website or by checking out as a guest. Registering an account with Vapers Valley offers several benefits:
- Manage your account details.
- Track your order status.
- Review past purchases.
- Save your shipping details for faster future purchases.
- Stay updated with Vapers Valley’s special promotions and discounts.
What kind of Payment Methods are accepted?
Vapers Valley offers a variety of secure payment options to make your online shopping experience convenient:
- Cash on Delivery
- Bank Transfer
What are the Shipping Charges?
- A flat shipping rate of 300PKR is charged on all orders within Pakistan.
Do I have to give advance payment for my order?
No advance payment is required for orders unless:
- There is suspicion of fraudulent activity based on the customer’s communication or order pattern.
How do I know Vapers Valley has received my order?
After placing your order, you will receive an acknowledgment email confirming receipt (if an email address is provided during checkout). Additionally, you will receive a confirmation message on your provided contact number. Our Customer Representative will also call you to confirm your order, provide the cost, delivery period, and answer any questions.
How can I Track my Order?
To track your order, sign in to your account and visit the Account Dashboard (if you registered with us), or contact our Customer Support center with your Order ID. Note that tracking is available only after receiving a confirmation call. Orders will not be dispatched without this confirmation.
How long will it take for my order to be delivered?
Orders are typically delivered within 3-4 working days. Please note that dispatches do not occur on weekends or public holidays, and delays may occur due to unforeseen circumstances such as weather.
What if an incomplete or wrong order is delivered to me?
If you receive an incomplete or incorrect order, contact our Customer Support Department through the contact details on our website to resolve the issue.
What happens if I receive a damaged or faulty product/item?
If you receive a damaged or faulty product, contact our Customer Support Department via email or phone within 7 days of receipt. We are committed to providing quality products and will address any issues reported within this timeframe. After 7 days, we are not liable for any faults or damages.
What is the procedure for canceling an order?
To cancel an order, send your cancellation request via your Account Dashboard or contact our Customer Support Department by phone or email.
How do I know if my desired product/article is in stock?
Our website is regularly updated to reflect available and sold-out items. For any specific queries, contact our Customer Support Department.
What are cookies and how do they affect me?
Cookies are small text files stored on your computer by your web browser to track your activity on websites. We use cookies to enhance your browsing experience on our site.
Where can I share my reviews, comments, or suggestions for a product or article?
You can leave reviews and comments on the product’s review section on our website. We value your feedback and encourage you to share your thoughts.
How can I receive updates on promotions, sales, and new arrivals?
Sign up for our newsletter or register on our website to receive updates on promotions, sales, and new arrivals. You can also visit our website regularly to stay informed.
I forgot my account username/password. What should I do?
Contact our Customer Support Team via phone or email for assistance in retrieving your account information. We’ll help you recover your username or password.